Privacy Policy

Introduction

Arbab is a maintenance service provider app that is highly concerned with its customer’s privacy protection. To provide you adequate and undisrupted services, we collect your data through various means and use this data for better service provision. The collection of your private and sensitive data is essential for the proper working of Arbab. This document presents the way we are collecting your data, how and what we are collecting, the third party interactions of the app, and how we are protecting your information from unauthorized access. Before using this app, we highly recommend you to go through this privacy policy in order to avoid any future dispute.

It is pertinent to mention here that this privacy policy applies to you as you sign up to the Arbab App and it remains valid until your account remains on Arbab. Also, remember that the company holds the right to make changes to this policy whenever required and the users of this app will automatically agree to any change in this privacy policy. However, a prior notice will be shared with the users before making changes to this policy so that they may leave the platform if they consider it harmful to their privacy. Please go through the clauses of the Privacy Policy (synonymous to Terms and Conditions available on arbabapp.com) thoroughly:

What do we collect?

For better experience and uninterrupted services, the app asks you to share your personal and identifiable information such as your name, email, location, photographs, address, gender, birth date, credit card number (for transactions of paying the bill), mobile number, and the details of the application you ask for services (but not limited to these attributes only). You yourself provide this data to the company for better provision of services. The company retains this information and uses this for running the app appropriately. All the uses of this information are discussed in detail in this document. We strongly suggest you read this document completely.

How do we collect your personal information?

When you sign up to the app, we ask you to provide us your basic identifiable details to avoid fraudsters and fake users from signing up to the account. This basic information includes your name, email, location, date of birth, gender, address, and other such things. We also collect the details of applications you fill for acquiring any service. After using any particular service there is a need to pay the bill to the service provider, for which we collect your credit card number to ensure it is a crystal clear transaction. We collect this data with your consent and hold the right to use it.

This must be mentioned here that you are not anonymous to the app and whatever you do here is recorded. Arbab considers your comments and ratings very valuable. Your posts, comments, and ratings are publicly accessible to all the users of Arbab and we retain this data for a very long period of time. We encourage you to be cautious and very honest while you are posting anything or commenting/rating on anything since every user of Arbab can see it with your userID and name.

How do we collect your data using Cookies?

Cookies are the files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

Arbab does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the app.

We must mention here that the data from cookies might be used to keep you logged in to this platform for a time period of two weeks.

How do we collect your data using Log Data?

Arbab is also collecting your log data through your phone as a backup in case any error occurs in the app. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. This data is solely used if any error in the app occurs and the company holds this data as a part of a backup plan.

How do we use your collected personal information?

We use your data for following purposes (but not limited to these only):

  • For your identification.
  • For authenticating you as a real user.
  • Maintaining and improving the App.
  • For showing you your interest related content.
  • For contacting you for several purposes like to inform you about upcoming changes.
  • For providing you information to the user with whom you may have had any contract in the past.
  • For setting up your profile so that your data is visible to you and other Arbab users.
  • For sending you subscription emails.
  • For developing new and advanced features for the App.
What is the role of Third Parties in Arbab App?

Arbab may contain links to other sites like advertisers and Payment gateways etc. If you click on a third-party link, you will be directed to that site. These third parties may also collect your personal information and may use this information according to their own privacy policies. You have to be very careful while using these sites/links. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

However, there are some third-party apps through which we may collect your data and information used to identify you. Link to the privacy policy of third-party service providers used by the app are as follows:

How do we protect your personal information?

Arbab respects the privacy and security of every individual. Our company is striving hard to protect your personal information and sensitive information (like the credit card numbers) from unauthorized and illegal access. But always remember that nothing on the internet is 100% secure and reliable. There always exist loopholes in the exchange of information and communication over the internet. We don’t guarantee such security breaches. However, we assure you that we do not disclose your information to any third party unless it is written in this Privacy Policy.

When can we disclose your information?

Arbab holds the right to disclose your information in case of any legal obligation applied by the government or third party. No one is anonymous on this platform and your activities are tracked and recorded. The company can disclose personal and sensitive information of any user(s) if it is forced by the government. We suggest you read this policy carefully before signing up to our App and be very clear about its clauses.

What is the role of Service Providers in Arbab?

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this app that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

How do we protect Children’s Privacy?

The services provided by Arbab do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In a case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Do we allow you access to your personal information?

Yes, Arbab gives you access to change, edit/update, or even delete your personal information from this platform. The exception to this is we will deny you all this access if we are legally allowed to do so.

You are also allowed to delete your account from Arbab. In this case, you have to contact us as given at the end of this Privacy Policy. But remember that generating a large number of requests for this purpose may subject you to legal considerations.

What will  be our privacy policy in case of any change or update?

The company holds the right to amend this Privacy Policy whenever needed. We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. However, it is pertinent to mention here that you automatically agree to the changes in this Privacy Policy. Therefore, it is the responsibility of a user to read this policy before asking for a service each time. We strongly recommend you to keep on visiting this page very often.

This policy is effective as of 2020-07-16.

How to Contact Us?

Our Company loves to hear from you, answer your privacy concerns, and welcome your queries. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@arbabapp.com.